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| Keywords: retail melbourne australia ROYCE HOTEL 379 ST KILDA ROAD MELBOURNE VICTORIA 3004 Attention: Chief Executive Officer 1. DISAPPOINTED HOTEL GUEST UNABLE TO VIEW NONADJUSTABLE TELEVISION PROPERLY WHEN LYING IN BATHTUB 2. MISSING FRIDGE LIGHT MAKES IT HARD TO ATTRACT GUESTS TO SELECT DRINKS WHICH REDUCE STAFF N MANAGEMENT BONUS 3. NOT MANY PEOPLE R USING THIS APPLE ADAPTER IN THIS HOTEL ROOM 4. SHOULD COMPLIMENTARY ITEMS BE INDICATED WITH A TAG IN THE MINI BAR 5. IMAGINE HOTEL SECURITY CAM DETECT DIRTY PLATES OUTSIDE ROOMS N WALKIE TALKIE ROOM SERVICE 6. DELICIOUS OYSTERS NOT MEANT TO BE SLURPED 7. IMAGINE SCREW UP TO LET OUT BATHTUB WATER WITHOUT BEING ABLE TO REMOVE TUB PLUG 8. HOTEL TUBS SHOULD BE DESIGNED TO FIT THE LENGTH ON THE HEIGHT OF THE AVERAGE CAUCASIAN MALE Dear Sir/Madam, I wish you well. 1. I was a happy hotel guest of Room 401 (Friday, 17 July 2015) staying at your prestigious hotel. I was unfortunately disappointed to be unable to view the television properly at the right vantage angle when I was lying in the bathtub. 2. I also wish that the minibar fridge light would turn on to allow me to better select the range of delights in the fridge. Imagine that you are the guest, would you able to be attracted to or even buy anything if you cannot see anything clearly? This opportunity cost resulted in loss profits for the hotel; share price, salary increment and bonus for yourself. 3. I also hope that the alarm clock could be upgraded to lightning cable for IPhones (optional). 4. As the tea bags are placed in the minibar, I am confused on what are free and what are chargeable in the mini bar. 5. Imagine you are walking along the corridor of a fantastic hotel and you see a bin full of beer bottles or even an empty bin lying outside the hotel room, would you feel uncomfortable? What if you could use the security cameras monitoring the corridors for guest’s safety to double its function to be used for the quick detection of dirty items along the corridor? 6. I had a fantastic dinner at DISH restaurant. I hoped that the waiter would introduce the name of which dressing served on which oyster when the dish was served. Additionally, I choked and spat out the oyster, as I didn’t know that I shouldn’t drink the dressing on the “red dressing”. The dressing was too overpowering and shocking to me. 7. I keep hitting the tub plug accidentally, which resulted in the release and wastage of tub water. I hope that for future design, the tub plug could be screwed upwards to release the tub water; screw downwards to plug the tub; where the plug could not be removed. 8. The length of the bath tub was too short for the length of an average Caucasian male. Lastly, I rang reception at 5:41pm on 17 July 2015, after 10 to 15 rings, no one had picked up my call. I understand that it is not possible to implement the feedback in this letter. However, I hope that you could store this feedback in your hotel’s knowledge base until the time would come a new project needs to be started to gain credits, salary increment, up share prices and max bonus. Lastly, I experienced great service and smiles from all service staff from Royce Hotel, Dish restaurant and Amberoom Bar. Keep up the great work! retail technology transportation signs foodanddrinks | ||||
