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| Keywords: retail technology transportation signs food and drinks foodanddrinks to organise toorganise screenshot text Attention: Business Owner of Tetsujin Japanese Restaurant, Emporium mall, Melbourne CBD, VIC Australia 22 January 2016 Restaurant's Computer System Error confuse Customers = :( = Loss of Sales & Profits = Reduction of ur Salary Increments and Bonuses Dear Sir I visited Tetsujin, Emporium mall on 20 Jan at 7:15 pm but was wrongly charged for an additional sushi white plate when I only had chicken udon with chicken on the side. The purpose of this email is not to gain monetary benefits. But to highlight the margins of error of using the same white plate in chicken on the side(non charge) as per your kaarage white plate (chargeable). This led to confusion, dissatisfaction and loss of sales, profits and reduction of your salary increments and bonus. Perhaps you could use a special colour plate for items that are not chargeable to differentiate from the chargeable sushi plate. Additionally, in reference to your IPAD ordering system: It is confusing to have option of chicken on the side when the meal is only tempura prawns. Please see photos attached. Great customer service from all staff. ;) I enjoy giving constructive feedback to businesses that I have great service culture and I am not doing this for any free food, drinks or money… Attention: Business Owner of Tetsujin Japanese Restaurant, Emporium mall, Melbourne CBD, VIC Australia 22 January 2016 Restaurant's Computer System Error confuse Customers = :( = Loss of Sales & Profits = Reduction of ur Salary Increments and Bonuses Dear Sir I visited Tetsujin, Emporium mall on 20 Jan at 7:15 pm but was wrongly charged for an additional sushi white plate when I only had chicken udon with chicken on the side. The purpose of this email is not to gain monetary benefits. But to highlight the margins of error of using the same white plate in chicken on the side(non charge) as per your kaarage white plate (chargeable). This led to confusion, dissatisfaction and loss of sales, profits and reduction of your salary increments and bonus. Perhaps you could use a special colour plate for items that are not chargeable to differentiate from the chargeable sushi plate. Additionally, in reference to your IPAD ordering system: It is confusing to have option of chicken on the side when the meal is only tempura prawns. Please see photos attached. Great customer service from all staff. ;) I enjoy giving constructive feedback to businesses that I have great service culture and I am not doing this for any free food, drinks or money… | ||||
