Keywords: Commonwealth Bank
Ground Floor, Tower 1,
201 Sussex Street,
Sydney, NSW 2000
Attention:
Mr. Ian Narev
Chief Executive Officer
RE: What is the financial cost of losing 1 potential customer and his/her circle of influence because of Graffiti
Dear Mr. Narev
I hope this letter finds you well.
I was shocked to discover the beautiful Commonwealth Bank logo (385 Bourke St – Melbourne city, VIC, Australia) had been vandalised with Graffiti.
How many of the branch’s management and employees took no action despite being passionate about the bank during their interview?
What are the monetary costs to the bank for losing more than one customer and his/her recommendation of the bank to his/her circle of influence simply because of the Graffiti?
This seems unrelated to sales though taking no action on this matter reflects poorly on your management and professionalism.
I humbly implore you to spend 3 mins to delegate your assistant to advise the branch management to inspect the premise and clean up all Graffiti. retail melbourne australia |